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Symphony Retail AI to Help Â鶹´«Ã½Ó³»­ Grow Mobile Engagement Services
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News Release

October 10, 2019

Symphony Retail AI to Help Â鶹´«Ã½Ó³»­ Grow Mobile Engagement Services

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TAMPA, Fla., Oct. 10, 2019 – Â鶹´«Ã½Ó³»­, the world’s most connected company, today announced it has signed a new partner, Symphony RetailAI, to foster the usage of its Mobile Engagement suite of services to retail and consumer packaged goods (CPG) businesses worldwide. The Â鶹´«Ã½Ó³»­ platform enables businesses to engage with their customers through intelligent and customizable multi-channel messaging, being a perfect complement to Symphony RetailAI’s current offering.

is a global provider of artificial intelligence (AI)-enabled revenue growth management solutions and customer insights for retailers and CPG manufacturers across the entire value chain. Symphony RetailAI’s AI-enabled software, coupled with the industry’s only conversational natural-language AI interface, , provides businesses with proven prescriptive and preemptive recommendations that make it easy to identify end-to-end growth opportunities, activate plans and realize measurable profit and revenue growth.

The Â鶹´«Ã½Ó³»­ Mobile Engagement services allow businesses to access and utilize a toolbox of mobile channels through one solution. The service also provides enhanced mobile capabilities, such as interactive scratch cards delivered through text messages to promote customer engagement, and mobile wallet and gamification functionality to digitize loyalty rewards and promotions.

By adding the Â鶹´«Ã½Ó³»­ capabilities, Symphony RetailAI can now execute the personalization recommendations such as customer offers and shopping notifications, and deliver these recommendations seamlessly, using Â鶹´«Ã½Ó³»­â€™s communication channels to retail customers.

The Â鶹´«Ã½Ó³»­ and Symphony RetailAI partnership will initially focus on Brazil and expand to other countries in Asia-Pacific Rim, Europe and North America.

: Â鶹´«Ã½Ó³»­ ) partners with global #AI provider Symphony RetailAI () to foster #Â鶹´«Ã½Ó³»­ #Mobile Engagement services around the world. #syniverse #mostconnected #partners #sms #retail #cpg

Supporting Quotes

  • Pablo Mlikota, President of Sales, Americas, Â鶹´«Ã½Ó³»­

“Â鶹´«Ã½Ó³»­ is the world’s most connected company. Retailers and consumer-packaged goods businesses are going through a digital transformation that requires a full ecosystem platform and a portfolio of services to enable the best user experience. We welcome Symphony RetailAI and look forward to working with them and helping advance a more connected world.â€

  • Adriano Araujo, Vice President of CALA, Symphony RetailAI

“At Symphony RetailAI, we understand the power of AI to move beyond traditional marketing methods, as machine learning modules drive accurate recommendations for sending shoppers hyper-personalized messages and offers. When a retailer or CPG is able to do this, the customer really feels like they’re understood and heard. To that end, we’re thrilled that our partnership with Â鶹´«Ã½Ó³»­ will enable our clients to deliver next-level customizable messages, across channels.â€

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Supporting Resources

About Â鶹´«Ã½Ó³»­

Â鶹´«Ã½Ó³»­ is the world’s most connected company—we pioneer innovations that take businesses further. Our secure, global network reaches billions of people and devices. Our engagement platform powers the customized experiences of the future. And the millions of secure transactions we drive every minute are revolutionizing how goods and services are exchanged. We have always led companies to reimagine the boundaries of possibility. Today we’re delivering on opportunities with the power to change the world.

About Symphony RetailAI

Symphony RetailAI is the leading global provider of role-specific, AI-enabled revenue growth management solutions and customer-centric insights for retailers and CPG manufacturers across the entire value chain. Our proven, industry-leading, AI-enabled software, coupled with the industry’s only conversational natural-language AI interface, CINDE, provides key users with proven prescriptive and preemptive recommendations that make it easy to identify end-to-end growth opportunities, activate plans, and realize measurable profit and revenue growth. Our solutions are specific to key decision-maker roles focused on profitable growth across the retail value chain from source to consumer. With our strong global partner ecosystem, we serve more than 1,200 organizations worldwide – including 15 of the top 25 global grocery retailers, 25 of the top 25 global CPG manufacturers, thousands of retail brands, and hundreds of national and regional chains – all through the Microsoft Azure Cloud. Symphony RetailAI is a SymphonyAI company.

About SymphonyAI

SymphonyAI is a group of companies that provide the leading AI-centric solutions for transforming the business enterprise by driving revenue growth and operational excellence, for the retail, CPG, healthcare and industrial verticals, and for finance, IT and other key enterprise horizontal functions. Founded by Dr. Romesh Wadhwani, SymphonyAI is one of the fastest growing companies in the business-to-business AI solutions sector with revenue this year of $275 million and 1,500 employees.

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For more information, contact:

Kevin Petschow

Â鶹´«Ã½Ó³»­

+1.813.637.5084

kevin.petschow@syniverse.com

Carolina Almaras

Â鶹´«Ã½Ó³»­

+54.9.11.3105.2550

carolina.almaras@syniverse.com

About Â鶹´«Ã½Ó³»­

Â鶹´«Ã½Ó³»­ is the world's most connected company. We seamlessly connect the world's networks, devices, and people so the world can unlock the full power of communications.

Our secure, global technology powers the world's leading carriers, top Forbes Global 2000 companies, and billions of people, devices, and transactions every day. Our engagement platform delivers better, smarter experiences that strengthen relationships between businesses, customers, and employees.

For over 30 years, we have accelerated important advances in communications technology. Today we are an essential driver of the world's adoption of intelligent connectivity, from 5G and CPaaS to IoT and beyond. Find out more at .

For more information, contact:

Matt McLoughlin




For more information:
Karen Wentworth
Head of Global Corporate Communications
+1.813.637.5084
pr@syniverse.com